Help desk consulting is purely concerned with the distribution of aid to the personnel and areas in a company which require it most at a particular time of day. Support services as focused on in help desk consulting revolve around three critical success areas namely people, processes, and technology, because in order to properly function, a company needs to have these essential areas optimised. Help desk consulting can aid with the optimal optimisation of these people, processes, and technology, and hereby prove essential for the improvement of the overall success of a business.

Help desk consulting takes into regard all those factors which are required for building a successful support center. As such, as identified through help desk consulting, in order for a support center to be a success, attention needs to be paid to certain initiating elements. By keeping these basic elements in mind at all times and getting aid from help desk consulting, the following can be done:

  • A collaboration of the expectations of all people included regarding the support center in order to draw up a set of goals needing to be fulfilled; giving objectives to strive toward.
  • The creation of a service level agreement for presentation and approval; as the major set of guidelines for operation of the help desk support center.
  • The creation and documentation of all processes for services and support.
  • An internal assessment of the expected service demands, and the calculation of and shifts needed in the levels of staff.
  • The creation of hiring plans and job descriptions.
  • The development of new and improved plans for training of existing or newly hired staff in the updated help desk support provided.
  • Training of specialised support staff in the procedures of the new support center.
  • Meet deadlines with the ability to coordinate startup tasks and work with internal staff.

How Can Intoweb Help Through Help Desk Consulting?

Intoweb is a good choice when it comes to the virtual help desks that are available for the training and support of the employees of any specialised business. This employee training as provided by Intoweb for the last 6 years gives training to employees in software skills and scripting. Why not get your employees trained in IT related subjects and hereby develop their skills to their fullest potential. The help desk training on offer by Intoweb is hands-on training whereby learners get to interact with the lecturer and ask questions, and ask for further explanation when things are not clear. Often people find it easier training about software and programming in a "learning by clicking" environment compared to self study.

Some of the help desk training as supplied by Intoweb include the following:

Multimedia and Software training

  • Macromedia Dreamweaver MX 2004
  • Macromedia Flash MX 2004 Professional
  • Macromedia Fireworks MX 2004
  • Paintshop Pro 8
  • Adobe Photoshop CS training
  • Microsoft courses

Database Programming training

  • HTML
  • Javascript
  • PHP
  • ASP
  • My SQL
  • PC Networking
  • Python
  • XML

Intoweb furthermore concentrates and is able to give on-going support to all our clients in their Internet and websites issues which occur when hosting with us. With years of experience in the IT industry we have developed the skills and expertise which can be applied for the resolving of any issues that may arise with regard to an existing website and the online solutions and strategies such as search engine optimisation and computer programming in current implementation. We are committed to providing our clients with the services and support they require with regard to their websites and other Internet solutions in order to achieve the best results and ultimate success that they desire. At Intoweb we strive toward meeting every unique need and requirement of our clients and as such focus on treating all who get services and support from us as individuals for the very reason that no business or client is the same and has variations in goals with concern to their website solutions. To elaborate, Intoweb concentrates on providing help desk consulting for the outsourcing of support and servicing of websites; in which we are greatly efficient and specialised to offer to all our clients.

For further information regarding how you can experience the support and servicing that Intoweb is able to provide to you with concern of training and website solution support, do not hesitate, Contact Us today